Welcome to Gift Crafto. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Gift Crafto
Gift Crafto is an online gifting platform that offers personalized gifts, custom photo frames, customized chocolates, gift hampers, home décor items, and other related products.
Throughout these Terms & Conditions, “we,” “our,” and “us” refer to Gift Crafto, while “you” and “your” refer to the customer or website visitor.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information provided by you is accurate and complete.
3. Website Usage
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
Use the website for fraudulent purposes.
Upload harmful software, viruses, or malicious code.
Attempt unauthorized access to our systems.
Copy, reproduce, or exploit website content without permission.
Any violation may result in suspension or termination of access to our website.
4. Product Information
We strive to provide accurate product descriptions, images, pricing, and specifications.
However:
Colors may vary slightly due to screen settings.
Handmade and customized products may have minor variations.
Product dimensions may vary within acceptable manufacturing tolerances.
Product availability may change without notice.
Images shown on the website are for illustration purposes and may differ slightly from the final delivered product.
5. Personalized and Customized Orders
Gift Crafto specializes in customized products.
When placing a customized order, customers are responsible for:
Uploading clear and high-quality photographs.
Providing correct names, dates, messages, and customization details.
Reviewing all submitted information before order confirmation.
Gift Crafto will not be responsible for errors caused by incorrect information provided by customers.
Once a customized order enters production, it cannot be modified, canceled, or refunded except in cases of manufacturing defects or shipping damage.
6. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices may be updated without prior notice. The price charged will be the price displayed at the time of order placement.
Taxes and shipping charges may be applied separately where applicable.
7. Payments
We accept payments through approved payment gateways and methods available on our website.
Orders will be processed only after successful payment confirmation.
Gift Crafto is not responsible for payment failures, delays, or technical issues caused by third-party payment providers.
8. Order Acceptance
After placing an order, customers will receive an order confirmation.
Receipt of an order confirmation does not guarantee acceptance of the order.
Gift Crafto reserves the right to:
Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or misuse.
If payment has already been made for a canceled order, a refund will be issued according to our refund policy.
9. Shipping and Delivery
We deliver across India through trusted courier partners.
Estimated delivery dates are provided for convenience only and are not guaranteed.
Delays may occur due to:
Weather conditions
Natural disasters
Public holidays
Courier service disruptions
Remote delivery locations
Other circumstances beyond our control
Gift Crafto shall not be liable for delays caused by third-party logistics providers.
10. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
To process your request, please provide:
Order number
Clear photographs of the product
Unboxing video showing the package condition and issue
Claims submitted without sufficient evidence may not be approved.
11. Returns, Replacements, and Refunds
Due to the personalized nature of customized products, returns and exchanges are generally not accepted.
Refunds or replacements may be approved only if:
The product is damaged during delivery.
The wrong item was shipped.
The product contains a manufacturing defect.
Approved refunds will be processed using the original payment method.
12. Intellectual Property Rights
All content on this website, including logos, text, graphics, images, product designs, layouts, and branding materials, is the exclusive property of Gift Crafto.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
13. Customer Content
By uploading photographs, logos, artwork, or text, you confirm that:
You own the rights to the content.
You have permission to use the content.
The content does not violate any law or third-party rights.
Gift Crafto reserves the right to refuse content that is offensive, illegal, defamatory, or otherwise inappropriate.
14. Limitation of Liability
Gift Crafto shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Website use
Product purchases
Delivery delays
Technical issues
Loss of data
Loss of profits
Our total liability shall never exceed the amount paid for the specific order involved.
15. Website Availability
We strive to keep the website operational at all times.
However, we do not guarantee uninterrupted access and may temporarily suspend services for maintenance, upgrades, security updates, or technical issues.
16. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
17. Force Majeure
Gift Crafto shall not be held responsible for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, internet outages, pandemics, and transportation disruptions.
18. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page and become effective immediately upon publication.
19. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in India.
20. Contact Information
For questions regarding these Terms & Conditions, please contact:
