Contact us

Once your order is placed, we follow these steps to ensure your personalized product is perfect:

1. Order Confirmation – We confirm your order and review the details.
2. Design Creation – Our design team creates your personalized design.
3. Design Approval – Once the design is ready, we send it to you via WhatsApp for review and approval.
4. Production – After you approve the design, we begin production.
5. Dispatch – Your order is carefully packed and dispatched on the next business day.

Once your order is confirmed, we begin processing and preparing your product for dispatch.

Estimated Delivery Time:

• Odisha: 6-7  days
• Rest of India: 8–9 business days

You can reach our customer support team through the following channels:

• Email: giftcraftoinfo@gmail.com
• WhatsApp Support: Available for quick assistance.
• Support Hours: Monday to Saturday, 8:00 AM – 8:00 PM (IST)

Our team is committed to responding to all inquiries as quickly as possible during business hours.

No. We currently accept prepaid orders only to ensure smooth order processing.

Yes , if you receive a damaged, defective, or incorrect product, you may be eligible for a replacement. To request a replacement, please contact us within 48 hours of delivery and provide a clear unboxing video along with photos of the product. After verification, we will arrange a replacement if your request meets our Replacement Policy.