To ensure a fair and transparent resolution process, customers are required to record a clear, uninterrupted unboxing video while opening the package.
For any claim regarding:
Damaged products
Missing items
Wrong products received
Manufacturing defects
the customer must provide the unboxing video along with supporting photos within 48 hours of delivery.
Claims submitted without a valid unboxing video may not be eligible for a refund, replacement, or return, as the video serves as proof of the product’s condition at the time of delivery.
Please send the unboxing video and order details to:
